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Creation of a DIG's post in CISF on the anvil... Sibal's comments improper: PAC... PMK to seek 50 Assembly seats.... Assembly by-elections in five States ... Mayawati orders arrest of rape accused MLA CPI(M) cadre attempt siege ... DMK wins bypoll to municipal ward... ‘Rahul did not criticise Pawar or coalition ... After Jagan show, Congress asks Telangana PM holds another round of discussion to control M M Joshi objects to Sibal's criticism of CAG's Corrective steps to push up industrial ...
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Citizen Charter
A Citizens' Charter represents the commitment of the Organisation towards standard, quality and time frame of service delivery, grievance redress mechanism, transparency and accountability. Department of Administrative Reforms and Public Grievances, in the Ministry of Personnel, Public Grievances and Pensions, Government of India, in its efforts to provide more responsive and citizen-friendly governance coordinates the efforts to formulate and operationalise Citizens' Charters. Various Central Government Ministries/ Departments/ Organisations have brought out their Citizens' Charters. With a view to ensure effective implementation of Citizens' Charter, Nodal Officers have been appointed in the concerned Central Government Ministries/ Departments/ Organisations.
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Citizens' Charters
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Related Documents
Guidelines for Redress of Public Grievances 2010
Citizen's Charter - A Handbook
FRAMEWORK of Citizen's Charters developed by IIPA
Citizen-Centric Governance-An Article
Citizens' Charter Initiative in India
Duties and Responsibilities of ‘Nodal Officers of Citizens' Charter’ in Central Government Ministries/ Departments/ Public Sector Undertakings/ Organisations for Formulation and Implementation of Citizens' Charter
Duties and Responsibilities of “Nodal Officer of Citizens' Charter” in State Governments/ Union Territory Administrations for Coordinating and Monitoring of Citizen’s Charter Initiative in State/ Union Territory
Duties and Responsibilities of ‘Contact Officers of Citizens' Charter’ in State Governments/ Union Territory Administrations for Formulation and Implementation of Citizen’s Charter in various Departments/ Organisations of State Governments/ Union Territory Administrations
FUNCTIONING OF THE INFORMATION FACILITATION COUNTERS (IFCs) - QUESTIONNAIRE
CITIZEN'S CHARTER - QUESTIONNAIRE
Public Grievance Redressal - QUESTIONNAIRE
Public Grievance
Extract from Chapter-iv of ARC 12th Report -'Citizen Centric Administration - The heart of Governance' - Including the Seven Steps Model
Extracts from Central Secretariat Manual of Office Procedure
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